You have access to the Prudential International Medical Group Travel Assistance Program, an indispensable service that offers you and your dependents medical and travel assistance services, 24/7/365. This team of international, multilingual specialists works across time zones and with different languages and currencies, manning a U.S.-based call center day and night to provide high-quality services you can depend on.

How does the program work?

You have access to assistance services when faced with an emergency while traveling internationally, or domestically. You and your dependents are eligible to access these services for up to 120 consecutive days for any given trip. With one single phone call, you and your dependents (traveling together or separately) get immediate access to a broad range of travel assistance services:

Emergency medical transport services:

• Dispatch of a physician
• Emergency medical evacuation
• $25,000 emergency hospitalization payment
• Return of dependent children
• Visit of a family member or friend

Medical assistance services

• Convalescence arrangements
• Emergency travel arrangements
• Inpatient and outpatient care
• Medical and dental referrals
• Replacement of medical devices

Travel assistance services

• Pre-trip and cultural information
• Emergency cash transfer
• ID theft assistance
• Lost luggage/document assistance
• Urgent message relay

Security assistance services

• Emergency political evacuation/repatriation
• Natural disaster evacuation
• Location travel intelligence app

How to Access Services

Next time you or your family members are traveling and need assistance, remember to use the phone number on the back of your Travel Assistance ID card. Be sure to carry the card with you at all times. One simple phone call to the Response Center puts you in touch with trained staff that will ensure your call is handled in an appropriate and timely fashion.

Toll-free from within the U.S.:
+1 (855) 847-2194

From anywhere in the world:
+1 (317) 927-6881

Learn more:
View Full Brochure
View ID Card